Machinery News

New support for ERP users
Solarsoft, the supplier of modern enterprise software and IT services, has launched a new Support and Maintenance Programme for all new and existing customers.  The three-tier service caters to customers who need extended hours, accelerated service responses and guaranteed escalation of priority calls.

Solarsoft installations are already backed by a standard contract that provides software updates, online support and free access to the customer service Help Desk. The new options are designed to reinforce support for companies running business critical operations out of standard business hours. In addition, the new programme guarantees support and maintenance round-the-clock by a Solarsoft technical representative for priority call resolution and optional on-site call-out.

According to Steven Hargreaves, Product Director at Solarsoft, comments, “In the current climate, every order counts and no one want to run the risk of losing business because of a system failure. But employers cannot afford to maintain in-house all the skills needed to ensure the smooth running of the systems that underpin their business – particularly if they operate round the clock. This is precisely where Solarsoft’s support programme can help.” He went on to say that representatives are able to answer simple “how to” questions, solve complex technical or software-related issues and advice on best industry practice.